Help & Support

We're here to help you get the most out of OneClick. Find answers to common questions or get in touch with our support team.

πŸ“§ Get Help

Need assistance? Our support team is ready to help!

help@oneclick.nu

We will respond as quickly as possible

🚨 Urgent Support for Paying Customers

If you are a paying customer and need urgent help, please check your invoice for direct contact information to reach our priority support team.

πŸ€” Frequently Asked Questions

How long does the website upgrade take?
Most website upgrades are completed within 60 minutes. We'll send you a preview link as soon as your new design is ready for review.
What if I don't like the new design?
No problem! We offer unlimited revisions to ensure you're completely satisfied with your new website. We also provide a 30-day money-back guarantee.
Will my website stay online during the upgrade?
Yes! Your current website remains live and accessible throughout the entire upgrade process. We only switch to the new design once you approve it.
Do you handle domain and email setup?
Absolutely! We help with DNS setup, domain transfers, and ensure your existing email setup continues to work seamlessly.
What's included in the monthly subscription?
Your subscription includes hosting, SSL certificate, ongoing website updates and iterations, priority support, SEO optimization, and 10 AI-powered edit credits per month.
How do AI edits work?
Simply describe what you want to change in natural language (e.g., "make the header blue" or "add a contact form"), and our AI will implement the changes for you instantly.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time. If you cancel, your website will remain live for the remainder of your billing period.

πŸ›  Getting Started

Step 1: Submit Your Website

Enter your current website URL on our homepage and click "Upgrade" to get started.

Step 2: Review Your Preview

Within 60 minutes, you'll receive a preview link to see your upgraded website design.

Step 3: Request Changes

Not satisfied? Request unlimited revisions until your website is perfect.

Step 4: Go Live

Once you approve the design, we'll deploy your new website and set up hosting.

πŸ’‘ Tips & Best Practices

Provide Clear Feedback: When requesting changes, be as specific as possible about what you'd like to see.

Use AI Edits Wisely: Your 10 monthly AI edit credits are perfect for small updates, text changes, and minor design tweaks.

Keep Content Ready: Have your logo, images, and content ready to speed up the upgrade process.

Still Need Help?

Can't find what you're looking for? Our friendly support team is always ready to assist.

Contact Support